1. Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• The return request must be initiated within 2 days from the date of delivery.
• The item must not fall under any non-returnable categories (e.g., personalized items, intimate apparel, or final sale items).

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team or visit our Returns page to request a return authorization.
• Provide your order details, including the order number and the reason for the return
• Once your return request is approved, you will receive further instructions and a return shipping label (if applicable).Pack the item securely, including all original packaging materials, and affix the return shipping label (if provided).
• Drop off the package at the designated shipping carrier location or schedule a pickup.

3. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or damaged item). In case of a defective or incorrect item, please contact our customer support team immediately for further assistance.

4. Refunds

Once we receive and inspect the returned item, we will process the refund as per the original payment method. Please note that it may take 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.

6. Non-Refundable Items

Certain items may not be eligible for return, such as personalized or customized products, intimate apparel, or items marked as final sale. Please review the product description or contact our customer support team for any specific inquiries regarding non-refundable items.

7. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 2 days of delivery. We will assist you in resolving the issue promptly by providing a replacement, repair, or refund, depending on the circumstances.

If you have any further questions or require assistance with your return, please don’t hesitate to contact our customer support team. We are here to help and ensure that your Wearo shopping experience is nothing short of exceptional.